Trouble signing in
What each sign-in message means, and what to try.
You sign in to Thyme Kept with your email and a password.
“Email or password is incorrect.”
Check the email address and try again. If you are not sure of the password, reset it.
“Confirm your email before signing in.”
When you create an account, Thyme Kept sends you an email to confirm it, and says “Account created. Check your email to confirm before signing in.” Open the email and follow its link, then sign in.
“An account already uses this email. Sign in or reset your password.”
You already have an account with that email. Use Sign in instead of Create account, or reset your password.
“Too many attempts. Wait a moment and try again.”
Wait a moment, then try again.
“Thyme Kept couldn’t connect.”
Check your connection and try again.
“Your session ended”
Thyme Kept asks you to sign in again to continue. Your saved Thyme Kept data is unchanged.
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Updated October 25, 2026